Get in Touch
Have questions about our platform or need support? We're here to help Canadian traders succeed.
Our Location
Vancouver, BC
Canada
Serving traders across Canada with local expertise and regulatory compliance.
Business Hours
Contact us during regular business hours for support and inquiries. Our platform operates 24/5 during forex market hours.
For urgent trading support, check your account dashboard for live chat options.
Support Options
Reach out through multiple channels: live chat on our platform, support portal, or email. We prioritize quick response times for all inquiries.
Expected response time: within 24 business hours.
Connect With Us
Email Support
For detailed inquiries and account support, contact our support team.
Response time: Within 24 hours
Live Chat
Available directly on our platform during business hours for immediate assistance.
Fastest response option
Help Center
Browse our comprehensive knowledge base with tutorials, guides, and FAQs.
Available 24/7
Webinar Support
Join our weekly webinars for trading education and live Q&A sessions.
Register free on platform
Ready to Get Started?
Open your free demo account in minutes and start learning forex trading risk-free. No credit card required.
Areas We Serve
Vancouver, BC, Canada
Vancouver, BC, Canada
EG-Finance Fx proudly serves traders throughout Vancouver and across Canada, providing seamless forex trading access from coast to coast. Whether you're based in Vancouver or anywhere in Canada, our platform delivers 24/5 trading capabilities that work with your time zone, ensuring you never miss a market opportunity.
Contact UsFrequently Asked Questions
Find answers to common questions about account setup, platform access, trading, and regulatory compliance. Can't find what you're looking for? Contact our support team.
How do I open an account?
Opening an account with EG-Finance Fx takes just a few minutes. Visit our website, click "Sign Up," and complete our quick registration form with your basic information. You'll need to verify your identity and email address. Once approved, you'll have immediate access to your demo account with $100,000 in virtual trading funds—no credit card required.
How do I access the demo account?
Your demo account is activated immediately upon account creation. Log in with your credentials and you'll have access to the full trading platform with $100,000 in virtual funds. You can practice trading strategies, explore all platform features, and learn without any financial risk. Demo accounts have unlimited duration—use them as long as you need to build confidence before trading with real money.
What are your spreads and pricing?
We offer competitive spreads on major currency pairs, starting from 0.8 pips on EUR/USD and other commonly traded pairs. Our pricing is transparent with no hidden fees. We structure costs through spreads and optional commissions depending on your account type. You can view exact spreads in real-time on your trading platform, and we provide detailed pricing information during account setup. Volume-based rebates are available for active traders.
How do I verify that EG-Finance Fx is regulated?
EG-Finance Fx is registered with CIRO (Canadian Investment Regulatory Organization) and BCSC (British Columbia Securities Commission). You can independently verify our regulatory status by searching the National Registration Database (NRD) at www.nrd-database.ca. We meet strict capital and conduct standards, and our client funds are held in segregated accounts for protection. Regulation is fundamental to our credibility and your security.
What platforms do you offer?
We provide multi-platform access to match your trading style. Trade on our web-based platform from any browser, download our desktop application for advanced charting and analysis, or use our mobile app for trading on the go. All platforms offer the same real-time market data, advanced tools, and order types. Your account and positions sync seamlessly across all devices.
How do I deposit and withdraw funds?
We support multiple deposit methods including bank transfers, credit/debit cards, and e-wallets for your convenience. Deposits are typically processed within 1-2 business days. Withdrawals follow the same secure process and are returned to your original payment method. Your funds are held in segregated client accounts, and we process withdrawal requests promptly during business hours. Detailed instructions are available in your account dashboard.
Can I trade on mobile?
Yes, absolutely. Our mobile app is available on iOS and Android, giving you full trading access from your smartphone or tablet. The mobile platform includes real-time charts, all order types, account management, and push notifications for price alerts. Whether you're at home or on the move, you can monitor markets and execute trades 24/5 during forex market hours with the same speed and reliability as our desktop platform.
What are your leverage limits and risk management tools?
We provide configurable leverage options with clear risk warnings. Leverage amplifies both profits and losses—it's essential to understand that losses can exceed your initial deposit. We offer robust risk management tools including stop-loss orders, position sizing guidance, and margin monitoring. Our platform includes an economic calendar and educational resources on risk management. We strongly encourage all traders to use stop-loss orders and trade within their risk tolerance, especially when using leverage.
Still have questions?
Our support team is here to help. Reach out during trading hours for personalized assistance with account setup, platform features, or trading questions.